SoulCycle BKHT – Brooklyn Heights in Brooklyn, New York

“This was my first time going to SoulCycle through ClassPass, and I had never taken a SoulCycle class before. When I checked in, the front desk employee asked for my information and said the system showed that I had already been there four times. That was really strange because I have never been to any SoulCycle class before. He asked me again if I had been there before and I said no. His response was, “Well why…”

— Stephanie M. · ★★★☆☆

“As a new comer to soul (7 rides in💪🏾) I found my home location. I’m so happy with this form of working out. If you’re looking for motivation, a good sweat and community this is where you need to be ! I now follow my favorite instructor (Dominique) to all her locations.”

— Nolisha C. · ★★★★★ · 2025-2-4

“Has such an amazing experience at Rubies 9:30 today!! This is my first time doing Soul Cycle and I will def be back to take class with her again. Lovely day to start my Monday and I left feeling excited for the week ahead. Good music better energy and an overall incredibly supportive environment to be in. Rubie made me feel supported and uplifted, allowing me to take things at my own pace while still pushing me to…”

— A'ishah · ★★★★☆

“Very poor customer service. Our group was scheduled for this past Saturday. We arrived before the time and was turned away, all 19 of us!!! I was excited to be starting this new journey to a healthy lifestyle and SoulCycle would have been a new experience for me. It is very sad that this business is in our community yet we felt like we were second class citizens. Is this normal business etiquette? I will never…”

— Brooklyn R. · ★☆☆☆☆

“I have never been so humiliated. I expected better customer service. I came with a group of 19 and we were all refused service. This is not a high end boutique establishment as we al thought. My first time and definitely my last time. I will not be recommending this place of business. I wish I could give no stars. Disappointed, humiliated and will never come back.”

— niece c. · ★☆☆☆☆

“Meghan seriously is converting me back to Soul. Challenging class with amazing choreo and even better music to match. Felt like a pregame in the middle of a Saturday, left energized and appreciate what felt like an extended stretch.”

— Ann K. · ★★★★★

“I have taken more than a handful of classes here and I was not disappointed. The facility is consistently clean. The staff are all very nice. Also the instructor’s for the class are very motivating and make me always want to come back. Side note if you have a sweet tooth like me. This SoulCycle is located right next door to a candy store.”

— Bianca B. · ★★★★★ · 2023-11-30

“Our group was scheduled for a class, and was turned away, we were 1 minute early and the grace period was not considered. The receptionist kept referring to us as "You People ", in which it is an offensive. The situation was handled poorly, and unprofessional.”

— LINDA M. · ★☆☆☆☆