Bucktown Athletic Club in Chicago, Illinois

“The amenities are not good for the price of a membership here. This is a low/mid-tier gym with a decent amount of machines and equipment, but it lacks amenities that gyms in this price range typically offer, such as saunas. Based on value alone, I would rate the gym 3/5 stars. However, my overall review is 1/5 due to unfriendly policies and staff processes that unnecessarily complicate simple tasks like signing up an”

— Bryce S. · ★☆☆☆☆

“I like this gym overall, but the treadmills are a major problem. Multiple machines are broken or unbalanced, and it doesnu2019t seem like theyu2019re being maintained.”

— Ashley M. · ★★★☆☆

“I really like the staff as they are all super nice! The facility is also clean. However, I feel like some of their machines are outdated. They also donu2019t have enough squat racks/smith machines. I came from planet fitness that was open 24 hours weekdays and had longer hours on the weekend, so itu2019s very disappointing that this club closes so early and starts late compared to other gyms. I would honestly go back to plan”

— Victoria A. · ★★★☆☆

“I primarily keep my membership for access to a treadmill and Kacey Hyde Brottu2019s excellent Pilates class. However, the facility lacks amenities like a sauna or pool, treadmills are always out of order and the locker room is extremely cramped. Women frequently bump into each other, especially at the entrance, making it an inconvenient and uncomfortable experience. I suggested installing a safety mirror so members could”

— aria b. · ★★★☆☆

“This gym's practices are disappointing. During the pandemic, they temporarily halted memberships but restarted them without notifying members. I had replaced a lost debit card, so the original one on file was invalid. Despite this, they continued to accrue charges on my account. When I felt safe enough to return and called to restart my membership, I was informed I owed over $200. I had no idea they had resumed my me”

— nena r. · ★☆☆☆☆

“I tore my meniscus in my knee and reached out multiple times to get a refund for personal training sessions. They never got back to me. On top of that, they told me I canu2019t talk to someone or reach out to anyone. The front desk was openly rude to me. I called their manager and left a message and she never called me back. Itu2019s been two and a half weeks. Donu2019t sign up here. They never went through rules and policies fo”

— mary k. · ★☆☆☆☆

“I actually had great things to say about this gym until recently, when I saw they continued charging me for months after I had cancelled my membership. They had me come in, asked me a bunch of questions, sign a bunch of documents to cancel only to continue charging me AFTER I MOVED. If I hadnu2019t checked this would have continued. Very shady business practices!!! I do NOT recommend this gym.”

— Shivani · ★☆☆☆☆

“I was at this gym for a while. It was a good experience. Until I went to cancel and the guy I talked to lied to me about putting my account on hold, and they continued to charge me for multiple months. I was then told that they had no record of my request, and that all cancellations needed to be made in writing. This, of course, was not explained when I spoke to this guy over the phone. Just another overcrowded gym t”

— Andy B. · ★☆☆☆☆