DICK’S Sporting Goods in Indianapolis, Indiana

“Worst customer service I have ever experienced at a retail store. I received a pair of shoes for Christmas that did not work. As they were a gift, I did not have a receipt. She scanned the barcode to confirm they were from that store and shared with me that I could return them for $7.00. They are currently $104.99 on the website. I requested an exchange and she said they could not accommodate that either unless it wa”

— Whitney S. · ★☆☆☆☆

“I canu2019t imagine how this store has over a 4 star rating? Every step of the experience I just had was horrific. A gaggle of overworked young men struggled to find 4 shoes I showed them - in exact models sizes and colors all listed in my Dicks Sporting Goods app. All nice, professional but zero sense of urgency or critical thought while multiple people waited. After finally getting the shoe I asked for, I roamed the st”

— Aunika K. · ★☆☆☆☆

“This is at castleton square mall..with an access to the mall.. employed just only 5 people i think inside the store? Difficult to find somebody for help..”

— Magnificent S. · ★☆☆☆☆ · 2025-9-2

“EXTREMELY rude people who answer the phone!! Not sure how they expect anyone to want to come shop there when every single person in person and over the phone is rude.”

— gabi f. · ★☆☆☆☆

“This store has no semblance of what customer service is. I had such a difficult time finding someone to help us get a size for some football cleats. We finally got the cleats for my son. It was already 9 pm and they were closing so we hurried to the register. The cashier didn't even acknowledge that me and my son were standing there waiting. Without even looking at us, she waved us over. She scanned the cleats, put t”

— Priscilla A. · ★☆☆☆☆

“Came in Saturday with my two boys & Marnie from footwear was phenomenal!! Went above and beyond to look for a shoe that hadnu2019t been located, helped us with over several shoes!! Very informative and holds a great conversation while getting the job done! Great job& Great worker !”

— Braided I. · ★★★★★

“In this day and age companies can't afford to not have customer service. I asked for 3 pairs of shoes and that was the end of the interaction with the sales associate. Luckily I'm honest and I left 2 pairs on the bench. It's worth mentioning I had to break up 4 employees to get help. The associate then scanned every shoe to tell me I had to buy it online or I had to inform him that the website said the shoes was in s”

— Kohli · ★★★☆☆

“Bralyn was very helpful and patient as we tried on 7 pairs of cleats and figured out what we needed for our children, all while dealing with other customers.”

— Joe F. · ★★★★★