Specialized NYC – Upper West Side in New York, New York

“DON'T BUY SPECIALIZED! I bought a Specialized bike for $2,700 in September 2024 (8 months ago). While riding, the bike completely destroyed itself when I changed gears. I took the bike to the store 2 weeks ago. After being ignored via iMessage, I had to reach out by phone to get an answer: Specialized does not cover this under warranty. That is insane. Imagine paying $2,700 for a bike, riding it a few times, and then”

— Enes W. · ★☆☆☆☆ · 2025-5-10

“This is a great shop right in the heart of NYC, very close to Central Park. I live in Georgia, but recently called them to see if I could buy 2 bikes when I came into town to visit my daughter. Micheal was super helpful and had everything ready for me when I arrived. Great bike shop!”

— Lee R. · ★★★★★ · 2025-7-20

“I want to give a big shout-out to all the amazing bike specialists at Specialized NYC u2013 UWS, hands-down the best bike shop in Manhattan! Huge thanks to Arzenio for helping me find the perfect size and ordering my very first Specialized bike. Eric, Michael, and Lidia u2014 thank you for delivering it and patiently answering all my questions. And Marc u2014 youu2019re a lifesaver for fixing my front derailleur after I managed to m”

— CT H. · ★★★★★ · 2025-8-14

“I walked into the store with my Vado 5.0 in need of a bike mechanic. They sent me to the back where I met a young lady named Lydia working on a bike. She asked me how could she help. I told her and she stopped what she was doing and fixed my bike right away. She was very pleasant and extremely knowledgeable. Just a great experience!”

— David S. · ★★★★★

“I shipped my first bike to the store for picked up and had an amazing customer service experience with Arsenio (sorry if Iu2019m misspelling your name). He was very attentive to detail, showed me everything I needed to know, and went into detail about the bike. He answered all my questions.”

— Candy G. · ★★★★★ · 2025-6-28

“Ordered a bike for my wife (long over due). Everyone was helpful with sizing and answered many questions. We knew what we wanted when we went in so the purchase was straight forward but watched them engage with other customers and could tell they enjoyed cycling and didnu2019t try to oversell anything which is a sign of a great shop. Also cool that they do local rides in central park and apparently weekend rides over the”

— Graham (. · ★★★★★ · 2025-1-28

“Drove an hour from Queens, paying tolls, just to arrive and tell me theyu2019re closed at 4pm. Their sign said they closed at 6pm. Waste of time.”

— Pablo D. · ★☆☆☆☆ · 2026-2-22

“Who knew an annual bike service cost $500 or 14% of the bikes value...and takes 8 weeks with constant follow up asking for status updates. Despite this, the service people are nice...but the pricing is ridiculous.”

— Eric P. · ★★☆☆☆