Road Runner Sports in Studio City, California

“Claudia was extremely helpful in helping me find the right shoes for my running needs. I highly recommend spending the extra $ for the custom insoles. Happy customer over here”

— Frankie · ★★★★★ · 2026-2-13

“Iu2019m beyond frustrated and angry with the service we received at Roadrunner Sports. We showed up at 17:32 and were told there were four people ahead of us, and the wait would be about 40 minutes. About 20 minutes into our wait, a family of three left, which should have made us next, especially since the person in front of us was already being helped. At 18:00, our name was finally called, but instead of actually helpi”

— Niccoles S. · ★☆☆☆☆ · 2025-7-13

“Edit: I stopped by again today, and Daryhon was amazing. He spent over an hour helping me find the right shoe for my hobbit feet. I didn't end up purchasing only because they did not carry the color I wanted & not because of customer service. The membership is totally worth it for the 90 day trial fyi! Much better return policy than other places! Kathryn was very helpful in explaining how arch support and sizing work”

— Kalen A. · ★★★★★

“I was here a couple of weeks ago, and after waiting for 30 minutes with no update, I just left. People before me were sitting on the benches with no progress, and the staff seemed to be doingu2026 nothing? When I asked how much longer the wait would be, I was completely ignored, so I walked out. The staff was neither friendly nor welcoming. Iu2019m a beginner runner, and my friends recommended this store to me because of the”

— Karolina · ★☆☆☆☆

“Very impressive service from all staffs. VIP member is really worth as I had so many unfitted shoes. I exchanged many times without problem (within 90 days). The only thing that is disadvantage is that shoes colors are limited than the brand's store.”

— Wanida S. · ★★★★★

“Good experience at Road Runners Studio City. Store was crowded, but the staff managed to get to everyone, and I was able to try on multiple pairs of shoes and take as long as I needed until I was sure. Very helpful staff, who answered all my questions but didnu2019t steer me toward any particular shoe or brand or push me toward getting orthotics, since I already have my own from my podiatrist. Would definitely recommend ”

— Mike S. · ★★★★★

“Road Runner Sports is really the premium spot to find the right pair of tennis shoes for your needs. They did an analysis of my feet in order for me to get a better understanding of the type of shoes that needed, and this is what why I chose Road Runner. They even created custom insoles on the spot for me. This is the second time I've purchased shoes from because of their level of expertise and commitment for proper ”

— Nisha K. · ★★★★★

“Roadrunners makes sure you are well taken care and sell you shoes that fit properly after they tested your feet. The staffis very helful. Sonia the manager is such a quality, caring, professional , her manorism is unbelievable, she is absolutely a caring person . She doesn't care how long she spends with you because she will make sure you are well taken care of. You would think you are related to.her. You will thank ”

— Marilyn A. · ★★★★★