REI in San Antonio, Texas

“Rich helped me find a great pair running shoes to meet my needs. He was extremely helpful and very patient as I tried on many many pairs. He had a great knowledge of all of the stock different features of each shoe and provide provided me great insight and options. Alex was my cashier and he was also very friendly and helpful explaining different policies and things to know about REI. Great customer service I will fo”

— Emma J. · ★★★★★

“Iu2019ve loved REI for years only because of the concept of having a store dedicated to lovers of the outdoors. However, the more I come here the less I enjoy it. The company policy seems to be more about selling people memberships (which are cool deals) and credit cards than actual service. I stood in line for ten minutes today waiting for them to bring an item from the back that I ordered online. During that time I had”

— Rock · ★★★☆☆

“The shoe dept. & staff is always amazing. We had several stores in CO & the standard does not change from store to store. They will help you find the shoes that best fit your activity you are wanting to perform.”

— Mandy R. · ★★★★★

“Was my first time in an REI, and the lovely folks at the San Antonio store were fantastic at giving me the run down! Landon gave me a solid foundation when it came to hiking in the area and selecting my big three (closed cell foam pads are still awesome). Victoria was super helpful navigating the clothes section and selecting the right sun hoodie. Finally, Anna worked with me to fully understand camping cuisine and h”

— Cody K. · ★★★★★

“Great store ! First time in , bought some trekking poles as a Christmas gift to my mom for an upcoming Alaska trip ! Staff was so friendly and helpful. Will be going back for the rest of my needs for trip ! Yes in pricey side on clothing but honestly you wonu2019t be finding this stuff for these kind of trips in our other stores . Thought it was priced the way it should be for this type of gear. If you are an out door ad”

— Ash C. · ★★★★★

“I just finished visiting the store in hopes to purchase cold-weather boots for my up north trip in a few weeks. I looked up trekking Boots online and saw REI had The ones I wanted. When I went to the store, I saw their selection was slim and not the boots that I had seen online that they carried. When I told the sales rep what I needed , She sounded short and responded with u201c This is South Texas if you want those boo”

— Del S. · ★☆☆☆☆

“Asked about 6 -10 times if i needed help but didnt offer specific item help. Felt as if i was being watched. Ultimately purchased an Osprey Nebula for my wife. Wasnt dressed in my best came in late with wife and baby. This might have been an issue. Ultimately they had what i needed but dont expect a warm expierence. Cold corporate store with a facade of the wholesome family outdoor store i used to love. Will most lik”

— Harley H. · ★★☆☆☆ · 2025-12-21

“First time ever going to REI, my wife and I needed shoes, Hoka's, tried on many different pairs and purchased a pair for each of us. We appreciated Aubrey's help in getting us the shoes, his patience and friendliness. He was extremely busy but still took care of us and was kind to all. Thank you REI and wanted to let you know Aubrey should be recognized.”

— Ambrose R. · ★★★★★