REI in Phoenix, Arizona

“The ONE time Iu2019ve ever had to make a return here on a pair of shoes that hurt my tendon on my foot, the employee tells me I have poop on my shoes and that I have to go home to clean them before the return. There was a LITTLE bit of mud in the corner of the shoe yes but to openly say theres poop on my shoe in front of all the other customers is justu2026 wild. He then proceeded to be less than helpful and told me I can go”

— Brendan W. · ★☆☆☆☆

“I really want to love this place but, unfortunately, the staff lets down the experience - at least this time around. I get it, at the end of a day everyone is tired. But, watching repeated, less-than-positive encounters between the employees and customers left me deciding to take my business elsewhere. It is a shame but seems to be the way of the world nowadays. The products and facility is good. But, people do busin”

— Sam R. · ★☆☆☆☆ · 2025-9-17

“Fantastic Service and My New Favorite Hiking Boots! I came to REI Co-op looking for new hiking boots, and the experience was excellent from start to finish. One of the associates spent real time helping me find the perfect fit and introduced me to Oboz u2014 which have now become my favorite hiking boots. Their patience and knowledge made the whole shoe-shopping process actually enjoyable. The store was clean, organized,”

— Joseph (. · ★★★★★

“Took in a return and it was the most pleasant experience I have ever had. Just a couple of questions and the money was back on my card before I left the counter. I also needed some winter gear for an upcoming trip and I got advice from 3 different people about the best (and most economical) options. Highly recommend!”

— tom r. · ★★★★★

“I have been a long time REI customer and this is my primary location! However, todayu2019s experience was less than desirable thanks to one of the cashiers, Her name is Jen. Itu2019s always surprising to me when you are being extremely friendly and cheerful to somebody but their attitude in life and their attitude towards you is absolutely degrading and talking down to you and being extremely snobby and unprofessional, which”

— Firas H. · ★☆☆☆☆

“Came in to try on shoes because I was looking for something specific. I did find a couple of pairs that I liked and when I went to check out, as soon as the cashier heard that I do not want to become a member, his attitude completely changed and he seemed very annoyed. I live 4 hours from the closest REI therefore, I have no use for being a member. But, I was very disappointed to be treated differently just because I”

— Cinda H. · ★☆☆☆☆ · 2025-8-23

“Itu2019s been a while since Iu2019ve been to this store but itu2019s exactly as I remember it. The selection is extraordinary and the service is equally impressive. I can be in the store for hours but unfortunately I was in a bit of a hurry. I was able to score a great deal on some hiking boots and wool socks. Du2019Andre in the shoe department went above and beyond to make sure we walked out with a smile, and we did. Thanks for the”

— Gilbert H. · ★★★★★ · 2022-9-27

“Purchased a puffer jacket last week and was excited for my first one. But literally a week later I reach down to lift a cold car battery and the jacket ripped. I just wanted to exchange it for another and the First Gentlemen I spoke to was kind but someone else butted in and told me no due to me lifting called it wear and tear. Which would make sense if I had the jacket longer than a week. He was very rude and cut me”

— Cade G. · ★☆☆☆☆