Kozy’s Cyclery – River North in Chicago, IL

“Has had an issue with pretentious, snarky salesmen. Have been to many bike shops, worked at a high traffic one in the suburbs many years ago. This shop is very hit or miss unfortunately. There's friendly younger folks at the front, some chill mechanics, but Ive had a higher amount of negative than positive experiences here. Experiences that leave you feeling judged, inferior, or silly. Its unfortunate. Have had only ”

— Max · ★☆☆☆☆

“Horrible customer NO service!! My first time in this store. Just bought a place in the neighborhood and needed a bike helmet in possibly a new electric bicycle. Ready and willing to drop two thousand dollars on the ebike Wanted to buy a helmet first and scout chicago out on a divvy bike. I was absolutely the only customer in the entire place. The sleepy looking ban at the registered.Did that acknowledge my coming in ”

— Derrick · ★★☆☆☆ · 2024-8-2

“Got fenders and a bike rack installed from them. The first time, they did some wizardry to get the fenders to stay on at the same time as my frame lock. The second time, when I realized I didn't want the frame lock anymore because it impeded the fender, they fixed it for free! Shout out to the chill dude with long hair who repairs the bikes -- he's the reason I'll only go to this location”

— Jafer H. · ★★★★★

“I just wanted give a shout out to Brian at Kozy's for being an excellent person, and an excellent representation of the bike community. Today I biked to work for an important meeting, but being in a hurry, I forgot to grab the key to my bike lock. I didn't have time to bike all the way back home, so I thought I'd pop in to Kozy's to buy a bike lock. I was greeted as soon as I walked in the door with my bike, and I ba”

— Justin L. · ★★★★★

“Tried to put a childu2019s bike together that I bought online. Kozy saved me when I couldnu2019t get the brakes to work. Next time, I will buy local. Lesson learned. Thanks Kozy team! Always reliable.”

— Courtney E. · ★★★★★

“Fantastic service department, quick turnarounds, helpful advice, honest pricing. Brought a bike in Friday afternoon, new chain and safety check done in < 3 hours. Even cleaned the bike as well.”

— Steven M. · ★★★★★

“Incredible service!! My partner and I were both interested in buying bikes, and we came here on two separate occasions and spoke with their staff for a total of at least 2 hours. They were super thorough and walked us through a number of options. I felt comfortable asking them anything, even u201cstupidu201d questions (weu2019re new to city biking). Ended up getting a pair of specialized bikes. We love them! Two weeks later I go”

— Libby A. · ★★★★★ · 2024-4-14

“I recently brought my bike, which I had purchased from this same Kozyu2019s location, for a simple tune up and tire replacement after some wear and tear from riding at my university. My family and I have purchased four bikes from Kozyu2019s over the years and never really had an issue until now. Right away, the older mechanic with glasses I dealt with had an attitude, but I did not think much of it. After a quick inspection,”

— Maurycy P. · ★☆☆☆☆