Jack’s Surfboards in Santa Monica, California

“The manager that looks like he takes tren is the most unprofessional person and experience i have ever met , ego on Thanksgiving, telling people trying to spend there not welcome !! Pushing money out of the store instead of welcoming it , pretty sad behavior ud83dude1e in a empty store !!”

— Jason B. · ★☆☆☆☆

“I came into Jacku2019s looking to up my surf game. Shane was the absolute man, taking me through the shop for almost hour showing me different board options and really listening to my needs. We ended up picking out a 6u20196u201d beauty and he even kitted it out for me, putting in a stomp pad, leash, and matching wet suit. Got a 20% discount for buying them with the board. Great service and very cool staff. Highly recommend.”

— Wesley M. · ★★★★★ · 2022-5-2

“The store is very clean and has a huge selection for everything you can think of. For me the positive vibe quickly turned into huge disappointment by the quality of service. I probably spent around $800 in merchandise (longboard, wetsuit, LEASH, accessories, and clothing) The guy who initially helped me, I'm not going to give names because I don't want them to get fired, forgot to include the leash in my shopping bag”

— Phil A. · ★☆☆☆☆ · 2022-7-4

“I have only kudos and oodles of good vibes to report with Jack's in my neighborhood of Santa Monica. They are professional and fun and above all else, very approachable and sociable.”

— ButtonBabe · ★★★★★

“Jacks Surfboards is one of the best surf shops Iu2019ve been in. They are very friendly, helpful and have everything you need being a surfer.”

— Scott (. · ★★★★★ · 2020-9-20

“Staff was soooo friendly and helped us find everything quickly. The store itself was perfectly clean and the selection is very large. Will return soon. Highly recommended!”

— Jim A. · ★★★★★

“Aw man hate to write this but hope management sees it and do better! Recently - Jacks has fallen short of expectations. When assistance was needed, no employees were inside; they were outside skateboarding in the parking lot. This lack of customer service was disappointing.. In the past there were genuinely great people providing great service. I mean BEYOND helpful. Unfortunately, the current experience doesn't matc”

— Tasita G. · ★★☆☆☆

“The place itself is awesome. Great selection of everything. However, customer service is challenged. I came in ready to buy two wetsuits with my kid. The sales girl threw a couple at me (wrong sizes by the way) and disappeared. There was zero follow up, or interaction in what I would need them for, what I wanted to spend, etc. I tried to get her attention, but failed. She was not busy, as I last spotted her waxing a ”

— Sol C. · ★★★☆☆