HOKA Store Chicago, IL in Chicago, Illinois

“I had such a great experience at the HOKA store in Chicago! Kayla was super friendly and incredibly helpful u2014 she really took the time to understand what I needed and gave me great advice on which shoes would work best for me. The pair I ended up getting feel amazing u2014 honestly, itu2019s like walking on clouds! Highly recommend stopping by if youu2019re looking for comfort, great service, and awesome energy. Thanks again, Ka”

— Leo N. · ★★★★★ · 2025-11-9

“Such a great experience. We walked in and looked around without being hassled. Once we agreed we needed help, and salesperson was right there for us. Being a diabetic, I needed a good pair of sneakers to comfort my feet. The SP after hearing the need had the perfect solution for me. She brought 3 different styles it to fit my needs and I tried all 3 on and decided on the correct one for me. She was very patient and t”

— Michael M. · ★★★★★ · 2025-8-9

“I had a great experience at the Chicago store. My order was ready for pickup, there was no long wait, and the process was straightforward. The staff were pleasant and patient throughout the interaction. They took the time to let me try entering two discount codes (which didnu2019t work) without showing any frustration, and then kindly let me know I could sign up for 10% off instead. I never felt rushed, and the overall e”

— Shon H. · ★★★★★

“Really good experience at this location, it was my first time buying Hoka shoes EVER, and was overwhelmed by all of the options. Gil did an amazing job explaining the different types of shoes, and making sure he found the right fit for me. He was friendly, patient, and explained things clearly. I was looking for new running shoes and I am in love with the pair he recommended. Iu2019ve already bought a pair for my dad, an”

— Clare M. · ★★★★★

“Customer service could be a bit better with staff engaging more with the customers. When we walked in, it was 6:45 p.m. I wanted to get my partner a good pair of Hoka. The staff let us in but didn't engage at all! We felt so unwelcome! They could have just told us they were closed, rather than behave the way they did. We left feeling very disappointed.”

— Rajshree V. · ★★★☆☆

“Hey Everyone, I spotted this shoe store right before we parked at the Navy Pier and after we finally got in line for our River Boat Architectural Tour. I so wore the wrong shoes for all the walking we were doing for today. Plus, even bought inserts beforehand at Walmart in hopes my shoes would work. I felt that if I can march a parade in these canvas white Converse, I can walk in Chicago in them still! Nope, not even”

— Ann M. · ★★★★★ · 2024-8-8

“Went in excited since I love hokas to buy some stuff. The guy helping me went and got the shoes I wanted then just left with no explanation. I waited 5 minutes for someone else to come assist me but no one did. I looked around and they were helping every other customer but me. Staff were laughing and talking to each other yet no one asked if I was alright, needed anything else, etc. Then finally I walked up to a staf”

— Whitney T. · ★☆☆☆☆

“I found unique finds at this location. I didnu2019t know HOKA sold slides but I found them here. Chicago seems to be a market where brands introduce new concepts to their customers. The space is fairly small and with it being on Michigan Ave, youu2019ll almost always run into a rush. Staff didnu2019t interact with me at all, not sure why. The customers they were interacting with seemed to be satisfied by the service they were re”

— Phillip J. · ★★★★☆ · 2024-6-22