The New Wheel Electric Bikes in San Francisco, California

“Everything was wonderful about my experience. I came to the shop a few times to test ride different bikes. And everyone who helped me - Rohan, Cristhian, Drew, Logan - was incredibly helpful and kind. My bike pick-up was stellar as well. Logan really made my new bike day an event to remember. He was attentive, very patient, and super knowledgeable in helping me feel more confident about my new ebike. Even after I pic”

— Yangyang Z. · ★★★★★

“I cannot recommend The New Wheel Store highly enough! My journey to finding the perfect e-bike was filled with questions, and the team here made it an absolute pleasure. From the moment I walked in, I was greeted warmly and not pressured at all. Cristhian spent over an hour with me, patiently answering every single one of my questions about motor power, battery range, and the different types of e-bikes. Their knowled”

— Abu T. · ★★★★★

“I absolutely love my new eBike. Check out New Wheel's new store location on Valencia Street. It's huge, bright, organized and fully equipped with dozens of different eBike models and a top-notch sales and service team. You can schedule test rides on quite a few different bikes after filling out a brief survey describing your 2-wheeled transportation needs and wants. They also have a store in the North Bay right next ”

— Andrea M. · ★★★★★

“Very knowledgeable and kind staff! They helped us pick a cargo bike for us and our toddler. Their service department was great and walked us through their process and each part of the bike that needs attention.”

— Henry L. · ★★★★★

“Really great shop. The staff is very friendly, welcoming and most importantly highly knowledgeable on every bike they sale. They were quickly able to establish my use case and make relevant recommendations for a bike that would exactly fit my needs. They took me on a guided test ride, which was a comfortable and positive experience.and made it easy for me to ask questions ensuring I fully understood the bike I was ri”

— Daniel J. · ★★★★★ · 2023-8-10

“It's THE BEST store; I bought a cargo bike here; let me share my experience. Pre-sale I had to make an appointment to let Know more about the bikes. This was my first e-bike ever, and I needed in-person information even tho I had previously looked at several brands and models. At the time of my appointment, Yannis helped me. It was a great experience; Yannis provided detailed information about the bicycles and explai”

— Amaury V. · ★★★★★ · 2024-4-20

“I recently bought a bike from New Wheel, and it was a great experience. I had a general idea of what I wanted, but I wasn't sure about the specific bike--I went back to New Wheel multiple times to test ride various bikes, figure out what *really* felt comfortable to me in a bike and what didn't, and ultimately decided to make a custom order through them. When the bike came in, they got it all set up for me and took p”

— Alex A. · ★★★★★

“I stopped in to get information while I was in the area - got all my questions answered as a first-time electric bike buyer and at the time I knew next to nothing, other than I wanted to replace a second car with a bike for local trips <10 miles. All the staff were very friendly, knowledgeable, and happy to not just answer questions but show me the differences between various models and the reasons for the width in p”

— V N. · ★★★★★ · 2024-8-10