REI in San Francisco, California

“As an avid outdoorsman, I want to make sure Iu2019m properly equipped, whether itu2019s for a day hike or a multi-day alpine climb. REI has always been my go-to for apparel and gear, and the San Francisco location is excellent. The staff are knowledgeable, friendly, and genuinely passionate about the outdoors. I never feel pressured, and I always leave with gear I trust for my next adventure. Highly recommended for anyone ge”

— Chris D. · ★★★★★ · 2026-3-5

“I needed to return a defective power bank that I had purchased online from REI. Trey made the return and refund process easy and efficient. Plus, he gave me some good advice on replacement products. It's been a while since I've visited this store, but as always, I had a good experience, and am grateful for the knowledgeable and helpful staff. I also bought some socks!”

— Susan S. · ★★★★★

“What an amazing shopping experience at this REI. Iu2019ve been to a few storefront locations and this one is by far the best Iu2019ve been to, with full thanks to Aidan. He helped me quickly identify the location of binoculars in the store and instead of leaving me after like most store reps have, he proceeded to offer super thoughtful and personalized advice regarding the different options available for my needs and brought”

— Bean B. · ★★★★★

“I came here to try out a bike after researching online for the best options that fit me. This was especially significant to me as my first-ever bike purchase. Despite coming in a little late, Eric (sp?) helped me out with the bike fitting, and I was pleasantly surprised when the store had one remaining bicycle in inventory, which Eric helped to prepare by installing the lights and U-lock and checking to make sure it ”

— Clarissa E. · ★★★★★ · 2025-9-4

“I wasted my time walking my broken bike here only to learn that the ski rentals commandeered the bike shop. On top of that, the shop was so full that they wouldnu2019t take in new repairs for two weeks. If you e got a bike repair need youu2019re probably better off bringing it to Mikes bikes down the street.”

— Andrew S. · ★★☆☆☆

“5 stars is for the nice employees like Trey and the Asian lady in the store! Here is the comment for Mr Liam: Next time someone wants to buy sun glasses, may be donu2019t abruptly put things inside and lock and leave. That was not only embarrassing and rude too. Yes, itu2019s 8pm. But I would have loved to know other options. Itu2019s a good thing another nice lady stopped by. If I wanted u201cWalmart experienceu201d, I wouldnu2019t have dr”

— Harsha G. · ★★★★★

“I love this REI u2014 I go here all the time for clothes, camping gear, hiking gear, etc and the staff is always lovely. On my last visit, I asked a store associate named Jeremy for advice on a cushy pair of trail runners and his first suggestion was perfect, and not one I had had in mind when I came into the store. These days Iu2019m so used to asking the internet for advice, so it was a great reminder to make it easy on yo”

— Mary K. · ★★★★★

“Man the store morale was so low. I wonder if the workers have too much on their plate. I came to this location around a month ago and the energy was so lively. I had to do a bunch of shopping for the holidays and I found help in every section. Now itu2019s so quiet and it was really difficult to find help”

— Kalvin L. · ★☆☆☆☆