REI in San Jose, California

“Great store. Friendly and helpful staff. Iu2019ve bought many items here over the years - camping, hiking, etc. Iu2019m not sure why extra-light unreasonably over-priced camping/backpacking gear is so appealing, but I made many purchases Iu2019m not proud of. Light alloy or titanium fork that is super expensive and same weight as plastic? Give me two please. Five stars.”

— IA · ★★★★★ · 2025-4-30

“Got a hotwax and u201cmajoru201d (major is so dramatic) snowboard repair done recently and would not recommend using this location for snowboards and ski service. Dropped my board off on a Thursday, they said it would be ready Saturday. Didnu2019t hear anything from them Saturday, so called sunday where an associate assured me the board would be worked on that day and be ready for pickup by EOD or the next day. They continued to”

— Joshua S. · ★☆☆☆☆

“Ran into an issue with an online order shipped from a separate store and called my local shop for help. Mark here was incredibly helpful and informative, quickly figured out what was going on with my issue (product shipped from a separate store since it was not in stock at the warehouse) and lined me up to get the various issues solved in-person. Couldnu2019t be happier with his help and the staff down at Saratoga.”

— Kevin K. · ★★★★★

“I feel that I would never go back to this store again. Itu2019s not an inviting place, at all. They have a lot of nice camping gear and all but itu2019s a dark store itu2019s not polished and bright. Salesperson did not ask if I needed help. Itu2019s not very tidy. Things kind of shoved in places. It looks old and not updated. Since Iu2019m not into all the outdoor items they had, this was not a pleasant experience for me. I would order”

— Bernadette R. · ★★★☆☆ · 2023-2-24

“did not honor what I understand to be a one year return policy. refused my return which was well within this window. have never experienced disappointing customer service like this at REI before :( feels like they are turning into just another department store which is super disappointing.”

— Angie G. · ★☆☆☆☆

“The best REI in the South Bayu2014and the only one I shop at! The staff here are always friendly and patient, which makes every visit a good experience. The only improvement I can think of that will improve customer experience is to display more shoes in popular sizes, so customers can try them on and decide whether or not to buy without having to look for a staff member to try on shoes their size. Hiking and running are”

— Jane L. · ★★★★★

“In general, I love REI and I love this location extra because they have the REI co-op store right next door. Before they used to have garage sales once in a while to get rid of returned items. Now, with this co-op store, it's like they always have garage sales but you don't have to wait in a long line or fight other customers for something prescious. They are used items that are mostly still in good shape at a discou”

— Ngan N. · ★★★★★ · 2023-5-27

“Another amazing REI store! This is one of the largest REI stores Iu2019ve been in. Super clean, well lit, and great staff. We were driving through town and I wanted to come to the store because I heard that they have a re-supply store next-door. We went into the relist supply store and thereu2019s a lot that you can get there. We also came to the other store, which should be the main store, and check things out there. This i”

— Neal B. · ★★★★★ · 2023-8-7