Hassle-Free Returns and Complete Warranty for Badminton equipment
Customers can benefit from a straightforward return policy and a multi-tiered warranty program designed to ensure satisfaction and continued play.
Easy Returns: 30-Day Policy with Flexibility
A standard 30-day return policy is in place, beginning upon receipt of the order. Recognizing that many purchases are gifts, the company offers flexibility and extensions to this period, notably when the ”gift option” is selected during purchase. this allows customers to buy in advance without worrying about the standard return window.
How to Return Items (UK Customers)
For customers in the UK, a part-filled returns form is provided with each order. Customers can locate their nearest Collect Plus shop using the online store locator: https://www.collectplus.co.uk/store-locator.
UK Returns Address:
Badminton HQ
unit 1, Greabridge Business Park
Budds Lane,
Romsey,
Hampshire,
England
SO51 0HA
Comprehensive Warranty Policy: Risk-Free Support
Beyond the standard return window, a comprehensive warranty policy protects purchases against manufacturer defects and accidental damage.
Within 30 Days: Retailer Warranty
A 30-day retailer warranty covers all orders against genuine manufacturer defects.
Beyond 30 Days: Extended warranty Support
The company collaborates with brands and suppliers to facilitate warranty claims beyond the initial 30-day period.Coverage eligibility is evaluated based on the nature of the damage.
Crash Replacement Policy: Up to Six Months
Even if damage isn’t covered under warranty, customers within six months of purchase can benefit from a crash replacement policy. This provides a 20% discount on a subsequent order for the same or an alternative replacement item (excluding postage costs).
What do I need to do if my badminton racket breaks after 30 days, but within 6 months of purchase?
Hassle-Free Returns and Complete Warranty for Badminton Equipment: Q&A
Here’s a breakdown of our return and warranty policies, answering your top questions!
Q&A
Q: What’s the return policy?
A: You have 30 days from the date you receive your order to return items. We also offer adaptability, especially for gifts, extending the return period if the “gift option” was selected at purchase!
Q: How do I return something if I’m in the UK?
A: A pre-filled returns form comes with your order. Simply locate your nearest Collect plus shop using their online store locator: https://www.collectplus.co.uk/store-locator.
Q: What’s the UK returns address?
A: The returns address is:
Badminton HQ
unit 1, Greabridge Business Park
budds Lane,
Romsey,
Hampshire,
England
SO51 0HA
Q: What kind of warranty protection is offered?
A: We offer a range of warranty options to ensure your satisfaction and peace of mind.
Q: What happens if I find a defect within 30 days?
A: You’re covered by our 30-day retailer warranty, which covers genuine manufacturer defects.
Q: What happens after 30 days?
A: We work with brands and suppliers to facilitate warranty claims, evaluating coverage based on the damage.
Q: What is the crash replacement policy?
A: Even if damage isn’t covered by warranty, you can get a 20% discount on a replacement (same or similar item, excluding postage) within six months of purchase!
We hope this clarifies any concerns! Enjoy your badminton equipment with the confidence of knowing we’ve got you covered. ready to shop? Browse our range now!
