JD Sports Streamlines Delivery and Returns in France
Fast, Flexible Options and Extended Returns Policy Enhance Customer Experience
JD Sports is enhancing its customer experience in France with a range of delivery options and a customer-amiable returns policy. From standard shipping to express options and convenient in-store pickup, JD Sports aims to provide flexibility and speed. Customers can also take advantage of an extended return window for added peace of mind.
Multiple Delivery Options Available
JD Sports offers several delivery methods to cater to diverse customer needs:
- Standard Delivery: €4, free for orders over €90. Delivery within 3 to 5 business days. For french overseas territories (DOM TOM), the cost is €17.99, with delivery in 5 to 14 business days.
- Click & Collect: €1, free for all orders via the JD Sports app, or for website orders exceeding €45. Delivery to stores in 3 to 7 business days.
- Same Day Click & Collect: Free, but temporarily unavailable. orders placed before 2 PM are available for pickup the same day in select stores.
- Express Delivery: Free. Delivery within 72 business hours. Available only for products shipped from French warehouses. Note: This service is unavailable from July 12, 2023, 3:00 PM to July 17, 2023, 9:00 AM.
- Next Day Delivery: €5 for orders placed before 3 PM. Available only for products shipped from French warehouses. Note: This service is unavailable from July 12, 2023, 3:00 PM to July 17, 2023, 9:00 AM.
Secure Home Delivery and Delivery Notifications
Home delivery is secure and generally takes 3 to 7 business days. Customers will receive an email and SMS notification from the carrier the day before delivery, allowing them to reschedule or redirect the delivery to a local post office or pickup point.
Generous 22-Day Return Policy
JD Sports provides a 22-day return window from the date of receipt. To initiate a return, customers must inform JD Sports of their decision to withdraw from the contract via a clear declaration, using the provided return form or written communication (including email), and return the products in good condition, ideally in their original packaging, within 22 days of notifying JD Sports. Customers are responsible for direct return shipping costs and a €1 service fee for online returns.
Refund details
Refunds, including standard delivery costs (excluding supplementary costs for choosing a different delivery method), will be processed within 22 calendar days of receiving the returned products or proof of shipment. Refunds are issued via the original payment method.
Return Conditions and Exclusions
Customers are liable for any diminished value of products resulting from handling beyond what is necessary to establish their nature,characteristics,and functioning. The right of withdrawal does not apply to:
- Products made to customer specifications or personalized items.
- Sealed products that have been unsealed after delivery and cannot be returned for hygiene or health protection reasons.
- Products that are indivisible from other items after delivery (e.g., swimwear sets, socks).
Contact and Return Facts
For returns, customers can use the online return platform (fees apply in mainland France and Belgium) or return items free of charge with proof of purchase to any JD Sports store in France (excluding Belgium). For further assistance, customers can contact JD Sports:
- Website: www.jdsports.fr
- Email: serviceclient@jdsports.fr
- Phone: +33 3 74 32 01 71 (Standard rates apply)
- Return Address:
JD Internet Returns
SPODIS – HEM DC
Delivery Docks 35 – 39
2 avenue Antoine Pinay
59510 HEM
France
Special Note for Belgian Residents
Belgian residents can return products using the online return platform, but in-store returns are not available.
**Q: What are the different delivery options available at JD Sports France, and what are their costs?**
JD Sports Streamlines Delivery and Returns in France
Fast, Flexible options and Extended Returns Policy Enhance Customer Experience
JD Sports is enhancing its customer experience in France with a range of delivery options and a customer-amiable returns policy. From standard shipping to express options and convenient in-store pickup, JD Sports aims to provide versatility and speed. Customers can also take advantage of an extended return window for added peace of mind.
Multiple Delivery Options Available
JD Sports offers several delivery methods to cater to diverse customer needs:
- Standard Delivery: €4, free for orders over €90. Delivery within 3 to 5 buisness days. For french overseas territories (DOM TOM), the cost is €17.99, with delivery in 5 to 14 business days.
- Click & Collect: €1, free for all orders via the JD Sports app, or for website orders exceeding €45. Delivery to stores in 3 to 7 business days.
- Same day click & Collect: free, but temporarily unavailable. orders placed before 2 PM are available for pickup the same day in select stores.
- Express Delivery: Free. Delivery within 72 business hours. Available only for products shipped from French warehouses. note: This service is unavailable from july 12, 2023, 3:00 PM to July 17, 2023, 9:00 AM.
- Next Day Delivery: €5 for orders placed before 3 PM. Available only for products shipped from French warehouses. Note: This service is unavailable from July 12, 2023, 3:00 PM to July 17, 2023, 9:00 AM.
Secure Home Delivery and Delivery Notifications
home delivery is secure and generally takes 3 to 7 business days. Customers will receive an email and SMS notification from the carrier the day before delivery, allowing them to reschedule or redirect the delivery to a local post office or pickup point.
Generous 22-Day Return Policy
JD Sports provides a 22-day return window from the date of receipt. To initiate a return, customers must inform JD Sports of their decision to withdraw from the contract via a clear declaration, using the provided return form or written communication (including email), and return the products in good condition, ideally in their original packaging, within 22 days of notifying JD Sports. Customers are responsible for direct return shipping costs and a €1 service fee for online returns.
Refund details
Refunds, including standard delivery costs (excluding supplementary costs for choosing a different delivery method), will be processed within 22 calendar days of receiving the returned products or proof of shipment. Refunds are issued via the original payment method.
Return Conditions and Exclusions
Customers are liable for any diminished value of products resulting from handling beyond what is necessary to establish their nature,characteristics,and functioning. The right of withdrawal does not apply to:
- Products made to customer specifications or personalized items.
- Sealed products that have been unsealed after delivery and cannot be returned for hygiene or health protection reasons.
- Products that are indivisible from other items after delivery (e.g., swimwear sets, socks).
Contact and Return Facts
For returns, customers can use the online return platform (fees apply in mainland France and Belgium) or return items free of charge with proof of purchase to any JD Sports store in France (excluding Belgium).For further assistance, customers can contact JD Sports:
- Website: www.jdsports.fr
- Email: serviceclient@jdsports.fr
- Phone: +33 3 74 32 01 71 (Standard rates apply)
- Return address:
JD Internet Returns
SPODIS – HEM DC
Delivery docks 35 – 39
2 avenue Antoine Pinay
59510 HEM
france
Special Note for Belgian Residents
Belgian residents can return products using the online return platform, but in-store returns are not available.
JD Sports France: Your FAQs Answered
Q: How much does standard delivery cost?
A: Standard delivery in France costs €4,and is free for orders over €90. For French overseas territories (DOM TOM), it costs €17.99.
Q: What are my Click & Collect options?
A: Click & Collect is available for €1, but is free for all orders placed via the JD Sports app, or for website orders exceeding €45. There is also Same Day Click & Collect, which is temporarily unavailable.
Q: How long do I have to return an item?
A: You have a generous 22-day return window from the date of receipt.
Q: Are there any items I can’t return?
A: Yes, personalized items, sealed products that have been unsealed, and items indivisible from others (like swimwear sets) are not returnable.
Q: Are there any shipping restrictions to be aware of?
A: Yes, express and next-day delivery are unavailable from July 12, 2023, 3:00 PM to July 17, 2023, 9:00 AM.
Q: how do I return an item if I live in Belgium?
A: Belgian residents can only use the online return platform; in-store returns are not available.
With these flexible delivery options and a hassle-free return policy, shopping at JD Sports in France is easier than ever. Start shopping today!
